Studholme Medical Centre

Studholme Medical Centre 2015-03-11 Person 1 5 0

Started ringing at 8am, eventually answered at 8.10 only to be told CURTLY that all appointments had gone for that day, the receptionist was quite rude. Dr rang later that morning and was obviously very busy as he would ask questions and then talk over any answer I tried to give. Prescribed antibiotics. On collecting the script later that morning, I stood in queue until seen, asked for script only to be met with a barrage of questions about how I had managed to get through the door, as they are closed on wed pm for training and I should not have been able to come through ???? I was dumbfounded, as nothing had been said to the people before me, who dealt with their business and left, i had CLEARLY just entered through the surgery door. I was more than a little embarrassed as there were others present in the waiting room that could hear the receptionist who spoke as if I had 'BROKEN IN!!!!' I was so stunned, I said nothing, as she followed me back to the door as I left !! Long story short, I had to visit ashford walk in centre a few days later as medication given by Dr was (according to nurse) the wrong type, (reason for not taking effect), she was not impressed it seems by the 'dangerous game' (her opinion) of a telephone consult, which Drs do when unable to offer a proper appointment. Thankfully my trip to the walk in has sorted the problem, maybe we should just cut out the overstretched middle man from now on !! I have been with this surgery for some years now and can honestly say I have seen quite a sharp decline in the surgery over the last couple of years, sadly !!! I do have one last thing to add which is ...... However much this surgery is paying for the 'training' every Wednesday afternoon, maybe more could be spent on training front of house staff on how to be curtious and more helpful, as their rudeness and lack of patience seems to be proceeding them, if money is the issue, maybe a new 'trainer' is in order, as the current one is seriously NOT WORKING !!!

Studholme Medical Centre 2015-03-10 Person 4 5 0

The doctors I have seen at this practice are very good but their service is let down by their support staff. In particular, repeat prescriptions marked and highlighted for collection by a local pharmacist have found there way into the box for collection at the surgery on several occasions. This wastes everybody's time which could be put to better use.

Studholme Medical Centre 2015-03-10 Person 1 5 0

Receptionists are reluctant to pick up the phone, despite there being at least 4 staff present. They're more than happy to have a good old chit chat & laugh amongst themselves about whatever's going on in their lives. When they do eventually pick up the phone, they're unhelpful, don't listen & are rude. Doctors are hit & miss - some are great, others leave you feeling like visiting them was a waste of time. Service is inconsistent & leaves me feeling wondering what sort of service I'll receive today...

Studholme Medical Centre 2015-03-07 Person 3 5 0

Appointment times can take a while to get, on the day is never on time.

Studholme Medical Centre 2015-02-27 Person 4 5 0

The surgery is very good but obviously coping with too many patients as it is very difficult to make an appointment. The quality of receptionists has greatly improved over the past few years and I find them calm and efficient.